Frequently Asked Questions

1. How long does shipping take?

Metro Manila: Shipping time is 3-5 days
Provincial: Shipping time is 7-12 days

We offer FREE SHIPPING within Metro Mania and Rizal. No minimum order required.

2. How do I choose the correct size?

Please refer to the Size Guide available on each product page before placing your order.

3. Can I exchange my item if the size doesn't fit?

Yes. We accept exchanges within 7 calendar days of receiving your order. Please review our Returns & Exchanges Policy for complete details.

4. Do you offer refunds?

We currently offer store credit for approved returns. Refunds to the original payment method are not available.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email that you can use to monitor your delivery status.

6. Can I change or cancel my order?

Orders may only be modified or cancelled before they have been packed or shipped. Please contact us as soon as possible if you need assistance.

7. What payment methods do you accept?

We accept major payment methods available at checkout, including online payments and other supported payment options.

8. What should I do if I receive the wrong or damaged item?

Please contact us immediately and provide a clear, unedited unboxing video of the parcel so we can review and assist with your concern.

9. How can I contact ILLUMINED?

You can reach us through our Contact page or by sending us a message through our official Instagram account (@illuminedofficial).