Returns & Exchanges

We accept returns and exchange requests within 7 calendar days from the date your order is delivered.

Please note that we offer STORE CREDIT ONLY for approved returns. Refunds to the original payment method are not available.

Customers are responsible for all shipping costs associated with returns and exchanges. Shipping fees are non-refundable.

To be eligible for a return or exchange, items must be in their original condition, complete with original tags, packaging, and proof of purchase.

Exchanges

Need a different size or color? We accept exchange requests within 7 calendar days of receiving your order.

To start an exchange request, please visit our Instagram account (@illuminedofficial).

Step 1

Submit your exchange or store credit request through our Instagram (@illuminedofficial). Requests are typically reviewed within 2–3 business days.

Step 2

Once approved, you will receive a confirmation email with return instructions. Please ship the item back within 2–3 calendar days of approval. Failure to return the item within this timeframe may result in the cancellation of your request.

Step 3

After we receive and inspect the returned item, we will process your replacement order within 3–5 business days. Customers are responsible for the shipping cost of the replacement item.

Return & Exchange Requirements

To qualify for a return or exchange:

• A clear and unedited unboxing video of the parcel is required for any return, exchange, missing item, incorrect item, or damage claim.
• Item(s) must be returned in the original ILLUMINED ziplock packaging.
• Original tags must remain attached and must not be removed.
• All included freebies, stickers, inserts, and promotional materials must be returned.
• Item(s) must be unworn, unwashed, and free from stains, odors, perfume, or any signs of use.

Items that do not meet the conditions above may be rejected and returned to the customer, as they can no longer be sold as new.

Store Credit

Once your returned item has been received and inspected, we will notify you of the status of your request.

Approved returns will be issued as store credit, which can be used toward future purchases on our website.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Sale or discounted items
• Gift cards

If you have any questions regarding returns or exchanges, please contact us through our customer support channels.